These Terms & Conditions govern bookings and purchases of examinations, training sessions and related services offered through next-level.aero.
These Terms & Conditions (“Terms”) apply to bookings and purchases of services offered through next-level.aero, including ICAO Language Proficiency Examinations, individual training sessions and combined training and examination packages.
The service provider is:
These Terms apply to consumers and business customers unless a provision expressly states otherwise. Mandatory statutory rights, in particular mandatory consumer protection rights, remain unaffected.
The presentation of services on next-level.aero does not in itself constitute a binding offer unless expressly stated otherwise.
By completing the booking and checkout process and submitting the order, the customer submits a binding order for the selected service. The contract is concluded when the order is accepted, in particular by an order or booking confirmation sent by email.
The service, appointment, price and other booking details shown during checkout and in the booking confirmation form part of the contract.
The customer is responsible for providing complete and accurate information during the booking process.
next-level.aero offers online ICAO Language Proficiency Examinations and ICAO English training.
The exact scope of the service is determined by the service description displayed at the time of booking.
Examinations and training sessions are conducted online at the agreed appointment time.
The BASIC examination is designed exclusively as an ICAO Level 4 assessment.
The BASIC product does not provide an assessment or certification for ICAO Level 5 or Level 6. This applies even where a candidate’s language performance might otherwise demonstrate characteristics above Level 4.
Booking BASIC therefore does not create any entitlement to a Level 5 or Level 6 result.
The PRO examination assesses language proficiency within ICAO Levels 4 to 6 in accordance with the applicable examination procedure.
The result depends solely on the language proficiency demonstrated by the candidate during the examination and the applicable assessment process.
Booking or paying for the PRO examination does not guarantee any particular ICAO Language Proficiency Level.
Individual 1-to-1 training has a scheduled duration of 45 minutes unless a different duration is expressly stated in the booking.
Training is intended to familiarise participants with the examination format, support aviation-related English communication and provide preparation for an ICAO Language Proficiency Examination.
Training does not include access to confidential or actual examination questions and does not guarantee that the participant will achieve any particular ICAO Language Proficiency Level.
The assessment of a subsequent official examination is independent of participation in training.
Where a Training + PRO bundle is purchased, the package consists of a training session and credit for one ICAO Language Proficiency Examination PRO.
The customer books and attends the training session separately. The PRO examination is subsequently booked using the personal examination credit or redemption code provided for the bundle.
The examination credit:
Any mandatory statutory rights, including statutory withdrawal rights where applicable, remain unaffected.
If the examination credit is not redeemed within its validity period, it expires unless mandatory law provides otherwise.
The applicable price is the price displayed on the website and during checkout at the time the order is placed.
Payment is made using the payment methods offered during Shopify checkout.
Unless otherwise stated, payment is due when the order is placed.
Any statutory tax information applicable to the purchase is displayed as required during the ordering process or on the corresponding invoice.
Appointments are booked from the available time slots displayed through the booking system.
A booking relates to an available appointment and does not create an entitlement to a particular examiner unless expressly confirmed otherwise.
All appointment times refer to the time zone displayed during the booking process or in the booking confirmation. The customer is responsible for checking the appointment time and applicable time zone.
The customer must ensure that they are able to participate in the online examination or training session at the agreed time.
For an examination, the candidate must be able to present a valid government-issued photo identification document when requested.
A pilot licence does not generally need to be presented during the online appointment unless the customer is informed otherwise before the examination.
The customer must provide accurate personal and licensing information required for the examination process, including any licence number, licensing authority or state of licence issue requested during booking or examination administration.
Where identification cannot reasonably be verified or required examination information is not provided, next-level.aero may refuse to commence or complete the examination. Any mandatory statutory rights remain unaffected.
The customer is responsible for providing a suitable device, stable internet connection, functioning microphone and audio output, and, where required, a functioning camera.
The customer should join the online meeting in sufficient time to verify that the necessary technical equipment is working.
Short technical interruptions may be tolerated where they do not compromise the proper conduct, integrity or assessment of the examination.
If technical problems on the customer’s side prevent the examination or training from being properly conducted or completed, there is no automatic entitlement to a free replacement appointment. The circumstances of the individual case will be taken into account.
If a technical problem is attributable to next-level.aero or the examiner and prevents the service from being properly provided, the customer will be offered a replacement appointment at no additional charge or, where appropriate, a refund.
If a substantial external technical outage, such as a widespread failure of the videoconferencing service or internet infrastructure, prevents the appointment from taking place and is not reasonably attributable to either party, the appointment will normally be rescheduled without additional charge.
Mandatory statutory rights remain unaffected.
In addition to any statutory rights, next-level.aero offers the following voluntary cancellation policy.
To the extent that the amount retained constitutes liquidated damages or compensation for loss caused by the late cancellation, the customer remains expressly entitled to demonstrate that no loss was incurred or that the actual loss was substantially lower.
This voluntary cancellation policy does not restrict or replace any statutory right of withdrawal or other mandatory consumer rights.
Special rules for a Training + PRO bundle are set out in Section 7 and mandatory statutory withdrawal rights remain unaffected.
An appointment may be rescheduled free of charge up to 24 hours before the scheduled start time, subject to available appointments.
Requests made less than 24 hours before the scheduled appointment do not create an entitlement to free rescheduling.
next-level.aero may nevertheless permit a later rescheduling request at its discretion, particularly in exceptional circumstances. This does not establish an entitlement for future cases.
Mandatory statutory rights remain unaffected.
Customers should join the appointment at the scheduled start time.
The examiner or trainer will generally wait for up to 15 minutes after the scheduled start time.
If the customer has not joined within 15 minutes and no alternative arrangement has been agreed, the appointment may be treated as a no-show.
A no-show is generally charged at the full booking price and does not create an entitlement to a free replacement appointment.
To the extent that the amount retained constitutes liquidated damages or compensation for loss caused by the no-show, the customer remains expressly entitled to demonstrate that no loss was incurred or that the actual loss was substantially lower.
If a customer joins late but within the 15-minute waiting period, next-level.aero will determine whether the appointment can still be properly conducted. In particular, an examination will not be shortened or conducted in a manner that would compromise the required examination procedure.
Mandatory statutory rights remain unaffected.
In exceptional circumstances, including illness, examiner unavailability, technical failure or other circumstances preventing proper performance, next-level.aero may need to cancel or reschedule an appointment.
In such a case, the customer will be offered a replacement appointment at no additional charge.
If a suitable replacement cannot be provided within a reasonable period, the customer may request a refund of the price paid for the affected service.
No particular examiner is guaranteed. next-level.aero may replace the originally scheduled examiner with another appropriately recognised or authorised examiner where necessary.
Mandatory statutory claims remain unaffected.
ICAO Language Proficiency Examinations must be conducted in accordance with the applicable examination and regulatory procedure.
The examination is audio recorded using a separate recording method for purposes including assessment, secondary assessment, quality assurance, examination documentation and regulatory compliance.
Relevant examination documentation and recordings may be transferred to the responsible Language Testing Body and, where required, to Austro Control GmbH or another competent aviation authority.
Further information about the processing of personal data and examination recordings is provided in the Privacy Policy.
The examination result is determined exclusively on the basis of the candidate’s demonstrated language proficiency and the applicable assessment procedure.
There is no entitlement to a particular ICAO level merely because a certain service has been booked, because the candidate has previously achieved a particular level, or because the candidate has participated in training.
Where the demonstrated proficiency is below the level required to pass the examination, the examination is considered unsuccessful in accordance with the applicable assessment procedure.
An unsuccessful examination does not entitle the candidate to a free repeat examination or refund solely because of the result.
Results are sent by email. next-level.aero aims to provide results within 24 hours in most cases. This is a target processing time and not a guaranteed contractual deadline.
Processing may take longer, particularly on weekends, public holidays, where secondary assessment is required or where regulatory or administrative circumstances require additional time.
Candidates must participate personally and without unauthorised assistance.
The use of scripts, prepared answers, third-party assistance, unauthorised reference material or other means intended to improperly influence the examination may result in the examination being interrupted or invalidated where required by the applicable examination procedure.
next-level.aero may take measures reasonably necessary to protect examination integrity and comply with regulatory requirements.
Any consequences for the examination result or validity are governed by the applicable examination and regulatory procedure.
Consumers may have a statutory right of withdrawal under applicable consumer law.
The voluntary cancellation and rescheduling rules contained in these Terms are separate from and do not limit any statutory right of withdrawal.
Where the customer expressly requests that next-level.aero begin providing a service before expiry of the statutory withdrawal period, the statutory provisions concerning commencement of performance, compensation for services already provided and expiry of the right of withdrawal apply.
For a paid service, the statutory right of withdrawal may expire once the service has been fully performed if the statutory requirements for the customer’s prior express consent and acknowledgement have been satisfied.
Where only part of a service has been performed before a valid withdrawal, statutory rules concerning compensation for the proportion of the service already provided may apply.
Further details are provided in the separate Withdrawal Policy / Instructions on Withdrawal made available on the website.
Nothing in these Terms excludes or restricts a statutory right of withdrawal.
next-level.aero is liable without limitation for damage caused intentionally or by gross negligence.
Liability is also unlimited for culpable injury to life, body or health and in other cases in which liability cannot legally be excluded or limited.
In cases of slight negligence involving the breach of an essential contractual obligation, liability is limited, to the extent legally permissible, to the damage that was foreseeable and typical for the contract. Essential contractual obligations are obligations whose performance is necessary for proper performance of the contract and on whose performance the customer may normally rely.
Any mandatory statutory liability remains unaffected.
Unless otherwise stated, materials supplied by next-level.aero in connection with training or preparation are intended for the customer’s personal use.
Copyright and other intellectual property rights remain with their respective rights holders.
Materials may not be reproduced, distributed, published, sold or made publicly available beyond what is permitted by law or expressly authorised.
Personal data is processed in accordance with the Privacy Policy available on next-level.aero and applicable data protection law.
Nothing in these Terms is intended to exclude, restrict or circumvent rights that cannot legally be excluded or restricted.
Where a provision of these Terms conflicts with mandatory consumer protection law, the mandatory statutory provision takes precedence.
These Terms and the contractual relationship are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law does not deprive the consumer of mandatory protections granted by the law of the country in which the consumer has their habitual residence where such protections apply under applicable conflict-of-law rules.
If individual provisions of these Terms are or become invalid or unenforceable, the validity of the remaining provisions is not affected, to the extent permitted by law.
The applicable statutory provisions take the place of any invalid or unenforceable provision.
The current version of these Terms is made available on next-level.aero.